Enterprise-Wide Information Management & Security Audit for a Major Telecommunications Provider
Major Australian Telecommunications Provider
Conducted a comprehensive six-month discovery and audit program across all operational, engineering, and corporate teams, identifying critical security vulnerabilities and delivering a prioritised roadmap that resulted in multi-million-dollar savings.
Project Outcome
Before
- Fragmented workflows with undocumented processes
- Sensitive engineering data mixed with general content
- Unregulated third-party and contractor access
- No visibility into subcontracting arrangements
- Inconsistent classification and storage standards
- High operational risk and inefficiency
After
- Comprehensive documentation of all major workflows
- Sensitive data secured, segregated, and governed
- New contractor governance framework implemented
- Strict access controls and security vetting requirements
- Classification standards preventing data exposure
- Multi-million-dollar savings with reduced risk
Client Overview
A major Australian telecommunications provider engaged Tentech to undertake a comprehensive six-month discovery and audit program. The organisation faced increasing pressure to modernise its information management practices, strengthen security controls, and streamline operations across multiple divisions. Tentech was selected for our deep expertise in engineering data management, enterprise content systems, and high-risk information governance. Over the engagement, Tentech worked across all operational, engineering, and corporate teams to assess the organisation's end-to-end information lifecycle, identify vulnerabilities, map data flows, and provide a prioritised roadmap for operational improvement and security uplift.
Existing Environment
- Complex national infrastructure spanning engineering, field services, design, asset management, and corporate systems
- Fragmented and undocumented workflows across teams and regions
- Critical information stored inconsistently with unclear ownership
- Limited visibility into data lineage and compliance requirements
- High-risk security gaps due to uncontrolled access and outdated practices
- Potential operational inefficiencies costing millions annually
This fragmentation created operational risk, slowed down engineering teams, and made controlled information management nearly impossible.
Project Objective
To conduct a full information management audit that would diagnose root causes of data fragmentation, capture undocumented knowledge, identify security vulnerabilities, and build a holistic, actionable strategy for operational improvement and security uplift across the entire organisation.
Solution Overview
1. Enterprise Data Flow Mapping
Tentech documented how information moved across engineering, operations, and corporate systems throughout the organisation. We identified undocumented 'shadow processes' and ungoverned data exchange patterns that had evolved organically over many years. Our analysis examined interoperability between legacy and modern platforms, revealing critical gaps in data governance and opportunities for consolidation.
2. Security & Access Governance Review
We conducted a thorough assessment of access permissions, sharing patterns, system integrations, and third-party interactions across all platforms. This review identified high-risk exposure points and policy gaps, including a critical issue where external drafting contractors were subcontracting work to offshore teams who had been unknowingly granted access to sensitive engineering information. Tentech benchmarked the organisation's security posture against industry best practices and provided specific remediation recommendations.
3. Workflow & Process Documentation
Tentech interviewed staff across all departments—engineering, drafting, field operations, project management, and executive teams—to capture workflow pain points, operational constraints, and system limitations. We documented processes that had never been formally recorded, consolidating findings into unified, organisation-wide process documentation that enabled consistent onboarding, training, and compliance.
4. Organisational Maturity Assessment
We evaluated the client's capability maturity across governance, systems integration, information security, and lifecycle management dimensions. This assessment provided a clear maturity profile showing current state and gaps, along with future-state recommendations aligned to industry standards and the organisation's strategic objectives.
5. Strategic Improvement Roadmap
Tentech delivered a prioritised, costed roadmap for security uplift, data management modernisation, and operational optimisation. The roadmap included quick-win initiatives that could be implemented immediately alongside long-term transformation strategies. Several recommendations were actioned during the engagement itself, resulting in measurable savings and substantial risk reduction.
Why This Case Study Is Important
This project demonstrates Tentech's unique capability to:
- Deep technical discovery across complex enterprise environments
- Cross-department collaboration spanning engineering, operations, and corporate teams
- Security-first assessment identifying critical vulnerabilities
- Practical, actionable recommendations with immediate impact
- Enterprise-grade documentation enabling ongoing governance
- Strategic alignment bridging engineering systems, business processes, and enterprise governance
It highlights Tentech's dual strength: deep consulting expertise and strong technical implementation capability, positioning us as one of Australia's leading Autodesk Vault specialists.
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